I. INTRODUCTION

Marxcraft Pty Ltd recognises the importance of protecting your privacy. This global privacy policy (“Privacy Policy”) describes how we collect, process, and share your data. This Privacy Policy also describes your rights and choices with respect to your data and other important information. You reached this Privacy Policy by clicking on the privacy policy link when you visited the Marxcraft website. Please carefully review this Privacy Policy.

Marxcraft is a company incorporated under the laws of Australia. Marxcraft acts as both a controller and processor with respect to the collection, use, and other processing of personal identifying information which can be used to identify, directly or indirectly, in connection with the user, as described in more detail in this Privacy Policy.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data protection compliance manager using the details set out below.

CONTACT DETAILS

Legal entity: Marxcraft Pty Ltd.

Australian Company No. : 116 900 684

Australian Business No. : 22 116 900 684

Name: Managing Director
Email address: [email protected]

Address: Shed 55, 50 Barku Court, Hemmant, QLD 4174. Australia

Telephone: +61 421 433 893 

Data Protection Officer

This Policy is written in the English language. We do not guarantee the accuracy of any translated versions of this Policy. To the extent any translated versions of this Policy conflict with the English language version, the English language version of this Policy shall control.

II. HOW DATA IS COLLECTED

Information you provide to us
Marxcraft will collect personal data from you when you interact with our website, contact any of departments or use our services.

Information collected automatically
We collect Personal Data about or generated by any device you have used to access the website. Such collected data could include contact details (such as email address) and previous purchase history or interests. When you use our website, we also collect certain information about you automatically through our use of cookies and similar technologies. Please see below for our cookie policy.

Information we obtain indirectly
We receive Personal Data about you from our third-party affiliates or partners and from marketing companies that provide us with such information as a part of their relationship with us. We may also receive Personal Data from Facebook and other social media companies who may transfer Personal Data to us when you register for one of our services or interact with that social media company on or in connection with our services.

We may combine this with data that we already have collected about you.

III. CATEGORIES OF PERSONAL DATA AND PURPOSE FOR PROCESSING

a. Marxcraft collects and processes the following categories of Personal Data, for the purposes specified below when you make an inquiry or purchase a service or product:

• Categories Personal Data
• Purpose of processing
• Personal name and initials (e.g. First Name, Last Name)
• Communicate, interact and identify you and customize the content, products and services that are offered to you;
• Verify your authority to enter and use our Services; and
• Comply with legal requirements.
• Personal characteristics (e.g., age, date of birth, gender, marital status, nationality) and personal preferences (product preferences, online preferences, interests)
• Conduct our business and improve our websites and services, develop new products and services, provide information and support, to better understand your needs and interests, personalize communications and advertising, and generally promote a quality experience for you.
• Process, fulfil and follow up on transactions and requests for products, services, support, and information
• Financial information (e.g., credit card number, financial institution information and number)
• Process transactions you enter into with us (e.g., purchase of goods and services, refunds, discounts and offers)
• To prevent fraud
• Contact information (e.g., address, phone number, email address)
• Perform certain automated decision-making, including profiling, which is used for direct marketing
• Contact you with information about Marxcraft products and services and affiliated third-parties;
• Send you other marketing materials, for example, via email, and to notify you about products and services that we believe would be of interest to you
• Government Issued ID (e.g., Social Security Number, Government ID Number, Passport Number)
• Comply with legal requirements
• Authentication information (e.g., login id, password)
• Verify your authority to enter and use our website and other services
• Deter, detect, and prevent fraud and other prohibited or illegal activities
• Online behaviour information (online activity, preferences, time spent viewing features on our Site)
• Measure, analyze and improve our products and services, the effectiveness of our websites, and our advertising and marketing
• Provide targeting advertising, including the use of re-targeting technology

The type of Personal Data collected by Marxcraft may vary from country to country, and in some countries Marxcraft might not collect all of the categories of Personal Data listed above.

Marxcraft is committed to only collecting and processing the minimum amount of data from you that is necessary to the purposes of our data processing activities, and to retain such data only if required to fulfil such purposes. 

When you use our digital services, we may collect and process device and network data. We may also collect and process data that we collect, create, and/or receive (including through the use of cookies and similar technologies). We typically use this data as necessary in connection with certain legitimate business interests, such as ensuring the security of our websites and other technology systems.

While we always want you to be aware of how we are using your personal information, this does not necessarily mean in every instance that we are required to ask for your consent before we can use it. There may be instances where we process your personal data for our legitimate interests (furthering our business relationship with you) or on the basis of other lawful grounds (i.e., because we have established a relationship with you and need to process your personal data in order to provide you with the information and/or services you have requested), without having obtained your consent. We do not seek your consent in such cases largely so that we can provide you with services in an efficient way (or where in some cases it might not be possible for us to seek your consent because we must process personal data, for example, for the detection of fraud). Before processing your personal data, we will consider your rights and freedoms and will only commence such processing where we do not think your rights will be infringed.

Except as otherwise provided in this Privacy Policy, only a limited number of individuals within Marxcraft’s legal, finance, IT, accounting and customer care departments, as well as certain managers (i.e., only persons with assigned responsibility or managerial responsibility for a client) will receive access to Personal Data when necessary in connection with their job responsibilities.

V. DISCLOSURES OF GUEST PERSONAL DATA TO THIRD PARTIES

Disclosures to third parties

We do not sell your personal data to third parties for their own marketing purposes. We may share or disclose your personal data as follows:

• In order to streamline certain business operations, improve service personalization and behavioural marketing, develop products and services that better meet the interests and needs of our customers, and promote information we believe will be of interest to you;
• In connection with our general business operations, product/service improvements, to enable certain features, and in connection with our other legitimate business interests and business purposes, we may share your Personal Data with service providers who provide certain services or process data on our behalf;
• In order to improve personalization, deliver more relevant advertisements, and develop better products and services, we may share certainPersonal Data with current or future affiliated entities and trusted third parties for marketing, advertising, or other commercial purposes, and we may allow third parties (such as Facebook and social media advertisers, ad exchanges, data management platforms, or ad servers) to operate on our services and process data for targeted advertising. Additionally, if you use any social media plugin, API, or other similar feature, use an event hashtag or similar link, or otherwise interact with us or our products and services via social media, we may make your post available on our services or to the general public. We may share, rebroadcast, or redisplay Personal Data or other information in the post to the extent permitted by the relevant social media service;
• In order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violation of our policy, as evidence in litigation in which we are involved, or to otherwise protect the rights or safety of any person or entity;
• In order to respond to judicial process, valid government inquiry, or as otherwise required by law;
• In order to carry out an acquisition by or merger with another entity, if all or part of our assets are acquired, or in response to a bankruptcy proceeding, we may transfer your information to the acquiring entity;
• In connection with our marketing operations we may share aggregate or non-personally identifiable data about users with third parties for marketing, advertising, research, analytics or similar purposes;
• In order for us to fulfil the business purpose for which that information was provided, or for other related purposes;
• In connection with guest surveys or questionnaires; and
• In connection with your application to be a vendor, employee, or otherwise join or support our team.

Location of data processing and security measures
If you choose to provide us with your personal data, you understand that we are transferring it to the locations and systems of Marxcraft’s service providers around the world. Marxcraft  has safeguards and security controls in place to protect your personal data. This includes appropriate technical and organizational measures to protect the personal data (i) from accidental or unlawful destruction, and (ii) loss, alteration, unauthorized disclosure of, or access to the data. 

Social Media Websites / Interactive Services
If you engage in any interaction with us or other end-users or any third-party on any social media websites on which we have a page/account (e.g., Facebook®, Instagram®, Pinterest®, Twitter® and YouTube®) or any interactive features on our websites (e.g., comments sections, customer ratings), you should be aware that: (a) the personal data that you submit by and through such social media websites or interactive features, as applicable, can be read, collected and/or used by other users of these social media websites (depending on your privacy settings associated with your accounts with the applicable social media website) or our interactive features, and could be used to send you unsolicited messages or otherwise to contact you without your consent or desire; and (b) where we respond to any interaction on such social media websites, your account name/handle may be viewable by any and all members/users of our social media accounts. We are not responsible for the personal data that you choose to submit on any social media websites or interactive features on our websites. The social media websites operate independently from us, and we are not responsible for their interfaces or privacy or security practices. We encourage you to review the privacy policies and settings of those social media websites with which you interact to help you understand their privacy practices. If you have questions about the security and privacy settings of such social media websites, please refer to their applicable privacy notices or policies.

Third Party Websites
Our websites may contain links to third-party owned and/or operated websites including, without limitation, the social media websites described above. We are not responsible for the privacy practices or the content of such websites. In some cases, you may be able to make a purchase through one of these third-party websites. In these instances, you may be required to provide certain information to register or complete a transaction at such website. These third-party websites have separate privacy and data collection practices and we have no responsibility or liability relating to them.

VI. DATA SUBJECT REQUESTS

You can contact us directly any time at the address below to update your personal data or make of the following requests regarding the data you know or believe Marxcraft holds about you:

(1) Access to your Personal Data

You may contact Marxcraft at any time in order to request access to the personal data we hold about you. Marxcraft will provide details of the categories of personal data processed and the reasons for our processing. Marxcraft can also provide you with a copy of your personal data on request.

(2) Rectification or Erasure of your Guest Personal Data

If you notify us, or we otherwise become aware, that the personal data we hold is inaccurate, we will not use it, and will not allow others to use it, until it is verified. You can ask Marxcraft to correct or complete our record of your personal data by contacting us at any time. To the extent possible, we will inform anyone who has received your personal data of any corrections.

(3) To complain

You may contact us at any time where you believe that we are in breach of data protection laws or where you wish to make a complaint about our data processing. 

Responding to your requests
Marxcraft shall provide you with a response to any request you make in connection with your rights without undue delay and in any event within one month of receipt of the request. That period may be extended by up to two additional months where necessary, taking into account the complexity and number of the requests. Marxcraft shall inform you of any such extension within one month of receipt of the request, together with the reasons for the delay. Where you make the request by electronic means, the data shall be provided by electronic means where possible, unless otherwise requested by you.

If, after evaluating the legitimacy of the request, A&K Travel does not take action on the request, A&K Travel shall inform the data subject without delay, and at the latest within one month of receipt of the request, of the reasons for not taking action and on the possibility of lodging a complaint with a supervisory authority and seeking a judicial remedy.

VIII. CHANGES TO THIS PRIVACY POLICY

We reserve the right to change, modify, add or remove portions of this statement from time to time and at our sole discretion, but will alert you that changes have been made as indicated on our websites. We will always include on this Policy the date of its effectiveness (see Effective Date above). Where required to do so by law, Marxcraft may need to re-obtain your consent for certain processing activities for material changes to this Policy or our data processing activities.

MARXCRAFT TRAVEL ONLINE COOKIE POLICY

Marxcraft, along and our third-party providers set and use cookies and similar technologies in order to distinguish you from other users of our websites, to provide a better experience when you browse our websites, and to improve the websites’ performance and usefulness. The use of cookies and similar technologies is standard across websites and applications through which information is collected about your online activities.

A cookie is a small data file that websites place on your hard drive when you visit. A cookie file can contain information such as a user ID that tracks the pages you’ve visited within that site. The cookies on our websites are primarily used to recognize that a user has visited the website previously and to track user traffic patterns. In addition, we use cookies to present relevant content and establish customer profiles. We do not share this information or sell it to any third party.

Types of Cookies We Use

Following is a list of cookies with brief descriptions, to better inform our users why we use cookies on our websites. For your convenience, we have split them into three categories.

Strictly Necessary Cookies: These are essential to navigate around our website sand use its features. Without them, you would not be able to use basic services like account registration. These cookies do not collect information about you that could be used for marketing or tracking.

Functionality Cookies: These are used to recognize you when you return to our websites, enabling us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Tracking Cookies: These cookies enable us to collect information such as number of visitors to the websites and pages visited in order to analyze user behaviour. This information is collected in an anonymous format and will be collated with similar information received from other users. We use these cookies to determine the usefulness of the information we supply to you and other users, to track your purchases from our websites, and to see how effective our navigation is in helping users reach that information.

Managing Cookies

If you prefer not to receive cookies through our websites, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You also can refuse all cookies by turning them off in your browser. You do not need to have cookies turned on to use any pages within our websites. However, if you chose to not accept cookies, some functionality will be limited. For more information about cookies, including how to set your browser to reject cookies, visit www.allaboutcookies.org.

Cookie Expiration

Some of the cookies we use will remain on your computer after the browser is closed. Until removed, the cookies will become active again when the website is reopened. Cookies can be deleted by you, at any time, and will not collect any information when you are not accessing our websites.

Other Tracking Technologies

In addition to cookies, our websites also utilize the following tracking technologies:

• Web beacons: Our websites contain electronic images known as web beacons (also called single-pixel gifs and transparent graphic images). We use web beacons/ pixels to understand aggregate traffic to our website pages. Third parties use tracking pixels according to their terms of use.
• Embedded script: An embedded script is programming code that is designed to collect information about your interactions with our websites, such as the links you click on. The code is temporarily downloaded onto your device from our web server or a third-party service provider, is active only while you are connected to our websites and is deactivated or deleted thereafter. We use web embedded scripts to understand aggregate traffic to our website pages.
• Web server & application logs: Our servers automatically collect certain information to help us administer and protect the services we provide, analyze usage, and improve users’ experience. The information collected includes the following:
  • IP address and browser type;
  • Device operating system and other technical facts;
  • The city, state and country from which you access the Website;
  • Pages visited, and content viewed and stored;
  • Information or text entered;
  • Links and buttons clicked (i.e., IP address information such as the referring and destination URL).

Global Privacy Policy/Notice
Marxcraft Pty Ltd
Effective Date: 13th February, 2024